By creating a Flexaura account or using an AI agent built on our platform, you agree to these terms. If you're accepting on behalf of an organization, you're confirming you have the authority to do so.

Flexaura lets you build, configure, and deploy AI-powered conversational agents, connect them to your own knowledge base, and reach your customers over web chat and email. Some features described elsewhere on this site (SMS, WhatsApp, voice) are not yet available in this release.

You're responsible for the security of your account credentials and for activity that happens under your account. Tell us right away if you suspect unauthorized access.

Paid plans are billed in advance through Stripe on a recurring basis. Plan limits (number of agents, messages, knowledge base documents, and available channels) are enforced automatically and described on our pricing page. You can cancel at any time through the billing portal in your dashboard.

Cancelling and refunds. Cancelling has no fee and needs no notice:

• Your paid plan stays active until the end of the period you've already paid for. Your workspace then moves to the Free plan and its limits.
• Monthly payments are not refunded, in full or in part.
• Annual plans are refunded in full if you ask within 14 days of your first annual payment. After that, annual payments are not refunded, in full or in part.
• Unused credits don't carry over to the next period and aren't refunded.
• If you were charged by mistake (for example, charged twice, or charged after cancelling), we'll refund that charge in full. Contact support@flexaura.ai.

None of this limits any rights you have under the consumer law that applies to you.

Don't use Flexaura to build an agent that generates illegal content, harasses people, or is deliberately configured to bypass the platform's content moderation. We reserve the right to suspend accounts that violate this.

You retain ownership of the documents you upload to a knowledge base and the conversations your agents have. To generate a response, that conversation content is sent to whichever LLM provider — OpenAI, Anthropic, Google, or Groq — you've configured that specific agent to use, or to your own API key if you've supplied one. Every message is also screened by OpenAI's moderation service regardless of which provider your agent uses. You're responsible for making sure you have the right to upload any document you add to a knowledge base.

We own Flexaura's platform, software, and branding. You own your content and your configuration of your own agents.

Flexaura is provided "as is". AI-generated responses can be wrong — we don't guarantee an agent's replies are accurate, and you're responsible for how your agent is configured and what it's allowed to represent to your customers.

To the extent permitted by law, Flexaura isn't liable for indirect, incidental, or consequential damages arising from your use of the service.

You can stop using Flexaura and cancel your subscription at any time; section 4 explains when a cancellation takes effect and what is refunded. Cancelling doesn't delete your account or its data: your agents, conversations and knowledge bases stay until you ask us to delete them. We may suspend or terminate accounts that violate these terms.

We'll update the date at the top of this page when these terms change, and let you know about material changes.

Questions about these terms: hello@flexaura.ai